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Customer Care

Payment Options accepts Visa, MasterCard, American Express and Discover. A card is charged in full at the time an order is placed.

Sales and Use Tax
Carleton charges sales tax for product shipped into Florida and California unless a valid Exemption Certificate is provided. Carleton does not collect sales or use taxes in all states. For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details on how to file these returns may be found at the websites of applicable taxing authorities. The states where this may be imposed are Colorado, Nevada, Oklahoma, South Dakota and Vermont.

Shipping and Delivery

  • Rural delivery is available to properties with a physical street address.
  • Most products ship USPS or UPS.

Large Package Delivery Items
Large package items are usually delivered by truck service. See product pages for specific details. Additional services have been arranged for during the order process. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to receive all deliveries and sign for the shipment.

  • Customers must inspect the delivery carton for visible damage. If any carton has visible damage "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.
  • Carleton is not responsible for shipping delays due to the fault of the manufacturer, delivery carrier, acts of terrorism, acts of war or any uncontrollable or unforeseen acts of God.

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