Items eligible for return must be initiated within 30 days from the order delivery date. Refunds for returns go to the original form of payment less fees that are item dependent such as shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. Prior to placing an order refer to the product detail page for the item specific return policy. After placing an order refer to confirmation or shipping update e-mails. Returnable items must arrive back to www.carletonvarney.com in original condition. Products must be new, unused, unaltered and uninstalled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton. Items must arrive with the original packaging and accessories. Products and packaging not in original condition will not be accepted for return. Please contact Customer Service at customer customerservice@carletonvarney.com or call 1-561-585-1855 for a return authorization and return instructions prior to returning your product Returns will not be accepted without a return authorization code.
Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:
Clearance items are sold as is and are not eligible for return.
Returns may be subject to a 25% restocking charge.
Orders for items that are not on the www.carletonvarney.com website may not be returned. Notification will be provided at the time of ordering if an item is not eligible for return. There will be no returns on Wallpapers and Cut Fabric Yardage.
Custom and built-to-order items are not eligible for return.
All returns must be submitted within thirty (30) days of receipt of order.
Cancellations
Orders may be cancelled prior to processing or shipment; some exceptions apply. Prior to placing an order, please refer to the product detail page for the item specific cancellation policy. After placing an order refer to confirmation or shipping update e-mails. To request an order be cancelled contact Customer Service at customerservice@carletonvarney.com or 1-561-585-1855. Cancellations are not executed until www.carletonvarney.com confirms an order has not been processed or shipped. Provided www.carletonvarney.com confirms an order has been cancelled credit will be issued to the original form of payment. Custom and built-to-order items are not eligible for cancellation. The item specific return policy applies to any cancellation request that cannot be executed.
Damaged Merchandise:
Small Package Deliveries For small package deliveries e.g. UPS and FedEx that arrive damaged, contact Customer Service at customerservice@carletonvarney.com or 1-561-585-1855 within 72 hours of receipt. Customer participation is needed. Be prepared to provide photos of the damaged product if requested. Additional instructions will then be provided. Damaged items instructed to be returned must arrive back to www.carletonvarney.com in the condition they were received. Products must be new, unused, unaltered and uninstalled. No cut or clipped wires, no contact with water and no writing on the shipping carton. Items must include the original packaging and accessories.
Large Package Deliveries Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with the packaging or product condition, "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused. Contact Customer Service at customerservice@carletonvarney.com or 1-561-585-1855 within 24 hours of receipt. Customer participation is needed. Be prepared to provide photos of the damaged product if requested. Additional instructions will then be provided. Damaged items instructed to be returned must arrive back to www.carletonvarney.com in the condition they were received. Products must be new, unused, unaltered and uninstalled, no cut or clipped wires, no contact with water and no writing on the shipping carton. Items must include the original packaging and accessories.
Payment Options CarletonVarney.com accepts Visa, MasterCard, American Express and Discover. A card is charged in full at the time an order is placed.
Sales and Use Tax Carleton Varney.com charges sales tax for product shipped into Florida and California unless a valid Exemption Certificate is provided. Carleton Varney.com does not collect sales or use taxes in all states. For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details on how to file these returns may be found at the websites of applicable taxing authorities. The states where this may be imposed are Colorado, Nevada, Oklahoma, South Dakota and Vermont.
Shipping and Delivery
Rural delivery is available to properties with a physical street address.
Most products ship USPS or UPS.
Large Package Delivery Items Large package items are usually delivered by truck service. See product pages for specific details. Additional services have been arranged for during the order process. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to receive all deliveries and sign for the shipment.
Customers must inspect the delivery carton for visible damage. If any carton has visible damage "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.
Carleton Varney.com is not responsible for shipping delays due to the fault of the manufacturer, delivery carrier, acts of terrorism, acts of war or any uncontrollable or unforeseen acts of God.
Payment Options CarletonVarney.com accepts Visa, MasterCard, American Express and Discover. A card is charged in full at the time an order is placed.
Sales and Use Tax Carleton Varney.com charges sales tax for product shipped into Florida and California unless a valid Exemption Certificate is provided. Carleton Varney.com does not collect sales or use taxes in all states. For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details on how to file these returns may be found at the websites of applicable taxing authorities. The states where this may be imposed are Colorado, Nevada, Oklahoma, South Dakota and Vermont.
Shipping and Delivery
Rural delivery is available to properties with a physical street address.
Most products ship USPS or UPS.
Large Package Delivery Items Large package items are usually delivered by truck service. See product pages for specific details. Additional services have been arranged for during the order process. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to receive all deliveries and sign for the shipment.
Customers must inspect the delivery carton for visible damage. If any carton has visible damage "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.
Carleton Varney.com is not responsible for shipping delays due to the fault of the manufacturer, delivery carrier, acts of terrorism, acts of war or any uncontrollable or unforeseen acts of God.
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